Databases:
help and troubleshooting
Databases
"Your Library's library
brings my patrons
what
they want
when they want it.
It makes us
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We shine even more."
Database Help 
and the Regional Merger
CMRLS services will end on June 30, 2010.
If you have a database problem with any of the following products after this date, please call one of these Technical Support contacts for assistance.
If your IP address changes, you will also need to call Tech Support to let them know so your access will not be interrupted.
Technical Support Contact Information
Gale
E-mail Technical Support or call 1-800-877-4253, option 4
Proquest
E-mail Technical Support or call 1-800-889-3358
http://www.proquest.com/en-US/support/contact.shtml
Issues & Controversies
E-mail Technical Support or call 1-800-322-8755 x4230
Grolier's Multimedia Encyclopedia
and Encyclopedia Americana
E-mail Technical Support at 888-326-6546
Lexis Nexis Academic
E-mail the Academic Support Desk or call 1-800-638-8380
Science Online
This subscription will end on June 30, 2010 only for those libraries that do not belong to CW MARS.
Troubleshooting Tips
Here are some solutions to common database problems:
In-Library Setup
If your library's computers connect to the Internet using static (permanently-assigned, non-private) IP addresses that uniquely identify your location, they will be automatically authenticated for access to the databases through the links below.
If your library's computers connect to the Internet using dynamic or shared IP addresses, you will be prompted for a username and/or password. In that case, before accessing the databases for the first time, be sure to disable any desktop security program (e.g., Fortres, Norton Security, etc.) that may block cookies. Once a cookie is set, security can be re-enabled, and subsequent access to the databases will be authorized without a prompt. Should the browser's cookies be deleted, you will need to re-authenticate by typing in the username and/or password again.
If your library changes Internet service providers, or installs a proxy server or a firewall, or makes other changes to the IP addressing of your network, this can affect your access. Please contact CMRLS with information about these changes.
In-Library Links
The databases are licensed for direct access from any
computer in a public library, or any computer on a school or
academic campus. Access from special libraries is restricted to
the library proper.
Links to the database may be created as Desktop shortcuts, browser bookmarks or favorites, or links on a Web page. If a publicly accessible Web page is used, be sure to include remote access links for users accessing the databases from outside the library.
Note that the URLs that appear in the browser's address bar
may be different from those below. If you create links from the
browser ("Create shortcut" or "Add to favorites"), the resultant
links should be checked for the proper address, and edited as
needed.
http://infotrac.galegroup.com/itweb/<location id>
Password:
<password>
The above URL is the "main menu" entry point for all InfoTrac databases (PowerSearch). Direct links to specific databases can be created with the following syntax:
http://infotrac.galegroup.com/itweb/<location id>?db=< infotrac_code
The <infotrac_code>s * are as follows:
|
InfoTrac Database |
<infotrac_code> |
|
Academic OneFile |
AONE |
|
Biography Resource Center |
BioRC |
|
Business and Company ASAP |
BCPM |
|
Contemporary Literary Criticism |
CLC |
|
Educator's Reference Complete |
PROF |
|
Expanded Academic |
EAIM |
|
General Reference Center Gold |
GRGM |
|
Health Reference Ctr Academic |
HRCA |
|
InfoTrac Junior Edition |
K12J |
|
InfoTrac OneFile |
ITOF |
|
InfoTrac Student Edition |
STOM |
|
Kids InfoBits |
ITKE |
|
New York Times |
SP24 |
|
Virtual Reference Library |
GVRL |
Issues and Controversies
http://www.2facts.com/Direct2.asp?ItemID=WE57&ID=< webID >
Username: <library key>
Password: <library key>
http://www.fofweb.com/Direct2.asp?ID=< webID > &ItemID=WE40
If not IP-authenticated, cookies must first be set at
http://www.fofweb.com/subscription
Username:
<library key>
Password:
<library key>
http://go.grolier.com
If not IP-authenticated, cookies must first be set at
http://auth.grolier.com/admin_setup/grolier.htm
Username: <grolier ID>
Password: <grolier password>
The above URL is the "main menu" entry point for all Grolier interfaces. Direct links to specific resources are as follows:
Kids' portal: http://go-kids.grolier.com
Encyclopedia Americana: http://ea.grolier.com
Multimedia Encyclopedia: http://gme.grolier.com
ProQuest Massachusetts Newsstand
With static IP address:
http://proquest.umi.com/login?COPT=REJTPTI3ZSZJTlQ9MCZWRVI9Mg==&clientId=<ProQuest_ID>
With dynamic IP address (cookie access):
http://mblc.state.ma.us/books/magazine/proquest.php?db=Proquest_Newsstand
Password: <library key>
Remote Setup
All databases are available
from home or office by logging in with a CMRLS public library
card number. Link to a "barcode
entry box" at
http://mblc.state.ma.us/cgi-bin/remote.pl or
http://www.cmrls.net/databases/login.htm.
Alternatively, a
barcode entry box can be placed directly on your library's Web page. Simply copy
and paste the
text into your
HTML code. Barcode entry box scripts can be further refined to
direct the remote user to specific databases instead of the
MBLC's general list by appending "?db=<remote_code>"
to the URL in the script (see
samples). Remote access codes* are as follows:
Database
<remote_code>
InfoTrac (main menu)
infotrac
InfoTrac (specific database)
Gale_<infotrac_code>
NewsBank (main menu)
newsbank
ProQuest Newsstand
ProQuest (specific newpapers)
Proquest_<proquest code>
Issues & Controversies
fof_issues
Science Online
fof_science_online
Grolier
grolier
Quikan Library
qikan
* Note: All <code>s are
CasE-senSitive
Contact Us
Rick Levine can help you get your databases up and running through June 30, 2010. You can reach him at 508-757-4110 x308.